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Returns & Cancellation
You can cancel the order before the product is dispatched from the store. order cannot be cancelled once dispatch has started. You can mail to customer support team on support@ecoupe.in or call us on (+91) 8157813318 (Monday to Friday , 9AM to 9PM and Saturday to Sunday 9AM to 11PM)
You might start return of Items inside the timetables and according to the terms specified under Annexure A (refer to the table provided at the end of this Policy) of this policy. We would acknowledge the solicitation for return of such Item dependent upon the particulars of this Arrangement. Ecoupe will not deal with return on the off chance that you have submitted the request for an off-base Item model, variety, or wrong Item. All returned items must be in new unused condition, with all original tags and labels attached. Some items, such as perishable goods and intimate or sanitary items, may not be eligible for return. Please check the product description for specific return eligibility
To initiate a return, please contact our customer support team at info@ecoupe.in within the designated return period. Provide your order number, a detailed explanation of the reason for the return, and any supporting evidence, such as photos if applicable. Our customer support team will guide you through the return process and provide you with a return authorization, if applicable. Return shipping charges will be paid or reimbursed by us.
Upon receiving and inspecting the returned item, we will process your refund or exchange, based on your preference and the availability of the requested replacement item.
Refunds will be issued to the original payment method used during the purchase. Please allow a reasonable processing time for the refund to be reflected in your account.
Certain items may not be eligible for return due to their nature, hygiene reasons, or other restrictions imposed by law. These may include opened or used items, downloadable digital products, gift cards, and final sale/clearance items. On-returnable items will be clearly indicated in the product description.
| Category | Return policy |
|---|---|
| Non-returnable |
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| Returnable |
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We reserve the right to modify or update this return policy at any time. Any changes will be effective immediately upon posting on our website.
If you have any question concerning our return policy, please contact us support@ecoupe.in (+91) 8157813318
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